Return & Refund Policy – Phat Lash UK

Our Return & Refund Policy explains how returns, refunds, and exchanges work at Phat Lash UK. Please read this carefully before sending any items back.

We aim to keep the process simple, clear, and fair.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

Requirements

• Item must be unused
• Item must be in original packaging
• Proof of purchase is required

We only accept returns that meet these conditions.

Return Time Frame

We offer a 14-day return policy.

Important Information

• You have 14 days from the day you receive your order
• After 14 days, we cannot accept return requests
• Electronic products must also be returned within 14 days

Please check your items as soon as they arrive.

Damaged or Faulty Items

Please inspect your parcel immediately after delivery.

If your item is damaged or faulty:

What to Do

• Email photographic evidence
• Include your order details
• Contact: customerservice@phatlash.co.uk

We can only process faulty or damaged claims within the return time frame.

How to Start a Return

To begin a return, please contact us.

Contact Details

Email: customerservice@phatlash.co.uk

If your return is approved, you will be asked to send the item back.

Return Address

Please send approved returns to:

PHATLASH

25 Heath Street

What to Include in Your Parcel

When returning items, please include a note inside your parcel.

 Required Information

• Order number
• Full name
• Reason for return
• Items being returned + quantity
• Return address details

This helps us process your return faster.

Shipping Your Return

We recommend using a recorded or tracked delivery service.

Important Notes

• We are not responsible for lost parcels
• Keep your proof of postage
• Return shipping costs are not covered unless the item is faulty

Refund Information

Refunds are issued once we receive and inspect your return.

Please Note

• Refunds are processed after inspection
• Only approved returns are refunded
• Items must meet return conditions

Non-Returnable Items

Some items cannot be returned.

Excluded Items

• Sale items
• Gift cards
• Online courses
• Digital content

These items are non-refundable.

Why This Policy Exists

Our policy helps ensure fairness and product safety for all customers. It also helps us maintain high product standards for lash professionals.Return & Refund Policy – Phat Lash UK